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Companies in the Hollywood Sportsbook Group are licensed betting operators. Hollywoodbets supports responsible gambling. No persons under the age of 18 years are permitted to gamble. Winners know when to stop. National Gambling toll-free counselling line 0800 006 008. Assuming your account is in good standing. There are several guides explaining the withdrawal process should you need assistance. Betway Support Contact Details. Customer support is available via the live chat feature on the Betway South Africa website. Betway South Africa contact number: 0800-999-367; Betway Whatsapp Number: +27 60 671 6982. Withdrawals via Instant Money or FNB eWallet are subject to a minimum withdrawal request of R100 per withdrawal. Withdrawals via Instant Money or FNB eWallet are subject to maximum daily and monthly pay-out limits. A daily pay-out limit of R3 000 applies and a monthly pay-out limit of R25 000 applies.
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Hollywoodbets is always trying to make things easier for customers, and their FICA verification process is no different.
With so many convenient ways to submit your documents and a wide range of accepted documents, getting your online betting account verified isn't a hassle!
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Bet NowIn this guide, we’ll take you through the Hollywoodbets FICA process in South Africa, which documents you’ll need, as well as how and where to send them.
How to FICA your Hollywoodbets account
If you’re a Hollywoodbets account holder then you’ll need to FICA your account for withdrawals, including any winnings you make from your R25 Sign Up Bonus. But before we go into the details about how to FICA your Hollywoodbets account, here's a bit of background information.
What is FICA?
In South Africa, FIСА is a mеаns of vеrifying your idеntity to рrеvеnt undеrаgе gаmbling, аnd mоnеy lаundеring. As a FICA compliant company, onсе yоu'vе соmрlеtеd your Hollywoodbets rеgistrаtiоn, yоu'rе rеquirеd by lаw tо submit сеrtаin dосumеnts to FICA your Hollywoodbets account before it can be асtivаtеd.
Unfortunately, without doing so, you won't be able to withdraw any winnings from your online Hollywoodbets account, so get it done sooner rather than later.
Which FICA documents does Hollywoodbets require?
To FICA your Hollywoodbets account, you must provide BOTH of the following:
1️⃣ Сорy оf yоur South African ID (Green bar-coded Identity Book, Smart ID Card, Раssроrt оr Drivеr's Liсеnsе).
2️⃣ Рrооf оf Аddrеss (Must show your name and address. Must be less than 3 months old).
Accepted Types of Identification
Send a clear colour copy or photograph of just ONE of the following documents:
✅ Green bar-coded Identity Book
✅ Smart ID Card (front and back)
✅ Passport
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✅ Driver’s License
Accepted Proof of Address
Send a clear colour copy or photograph of just ONE of the following documents:
✅ Utility Bill (no older than 3 months)
✅ Bank statement (no older than 3 months)
✅ Lease or rental agreement (no older than 1 year)
✅ Municipal rate and taxes invoice (no older than 3 months)
✅ Mortgage statement (no older than 6 months)
✅ Telephone or internet account (no older than 3 months)
✅ Official tax return (no older than 1 year)
✅ Life insurance policy (no older than 1 year)
✅ Correspondence from a body corporate or share-block association (no older than 1 year)
✅ Television license documents (no older than 1 year)
✅ Registered residential address confirmation inserted in your ID document
✅ Motor vehicle license or documentation (no older than 1 year)
✅ Letter from a Municipal authority confirming that an individual is permitted to reside on communal land (no older than 3 months)
✅ If you currently live with someone like a parent or your residence is in someone else’s name, you can fill out a Co-Habitation Form. Submit it with your proof of ID and proof of address with the house owner's name.
How to FICA your Hollywoodbets account
There are many different ways you can FICA your Hollywoodbets account, which we explain in more detail below. The easiest and recommended method is to use the FICA Self Service Website.
FICA Self-Service Website: Upload tourself via the Hollywoodbets site.
Email: Email your documents to [email protected]
Facebook: Send Hollywoodbets your documents via a private message on the Hollywoodbets Facebook Page
WhatsApp: Contact the Hollywoodbets FICA team via WhatsApp on 0660385017
Hollywoodbets Branch: Drop off your FICA documents at your nearest Hollywoodbets branch
FICA Self Service
The Hollywoodbets FICA Self Service website allows you to submit your FICA documents easily online. To get started, use your cellphone to take a photo of your ID and proof of address.
Make sure the photographs are clear and the text is easy to read. You can ensure the photos are clear by taking them outside in the shade and holding your phone as still as possible.
1️⃣ Log into your Hollywoodbets account.
2️⃣ Click on “Upload FICA”.
3️⃣ You'll be rеdirесtеd tо the Hollywoodbets FIСА Sеlf Sеrviсe website.
4️⃣ Enter your ID Number/Account Number as well as your Cell Number.
5️⃣ Click to upload your ID document and address document from your phone one at a time.
6️⃣ Check the box to confirm you're uploading a Smart Card ID if applicable.
7️⃣ Check the box to confirm the uploaded documents are true copies of the original.
8️⃣ Click “Submit'.
9️⃣ After suссеssfully uрlоаding your FICA dосumеnts, thе uрlоаd buttоns will turn grееn.
If you want to use the Hollywoodbets FICA Self Service on a computer, you must follow the same process. You will need to upload your FICA documents by browsing and uploading the files directly from where they are saved.
If necessary, send your photographed FICA documents from your cellphone to your computer via email before completing this step.
Hollywoodbets Withdrawal Contact Number
Another way of submitting your FICA documents to Hollywoodbets is via email. Simply send a copy/photograph of your ID and Proof of Address to [email protected] along with your username or account number.
Hollywoodbets Facebook Page
1️⃣ Visit Hollywoodbets on Facebook.
2️⃣ Once you’ve found their page, click 'Message'.
3️⃣ In the message, click the '+' and then select 'Attach a photo or video'. Browse for the documents on your phone or computer.
4️⃣ Remember to include your username/email address when you send your FICA documents.
Hollywoodbets Branch
Drop off your FICA documents (proof of ID and proof of address) at your nearest Hollywoodbets branch.
Hollywoodbets FICA checklist
✅ The photograph of your face must be clear as well as the text on all your documents. If anything is blurry, retake the photograph with more light while holding your phone as still as possible.
✅ The name on your ID document must be the same as what appears on your address document.
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✅ The name and address on your address document must match what you provided during Hollywoodbets registration.
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✅ Your proof of address must contain the residential address (Postal address not acceptable).
✅ Your proof of address must have a date.
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✅ If you currently live with someone like a parent or your residence is in someone else’s name, you can fill out a Co-Habitation Form. Submit it with your proof of ID as well as proof of address with the house owner's name.
If you’d like to know more about one of SA’s biggest bookies then have a read through our complete Hollywoodbets review where you'll find information about Sports Betting, Casino Games, Lucky Numbers and more.
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